FAQs

Frequently Asked Questions

About Renting a Unit:


What sizes of storage units do you offer?

We offer a variety of unit sizes to accommodate your needs, ranging from small closet-sized units to large units that can hold the contents of a multi-bedroom home. See our Storage Units page for a detailed breakdown.


What is the difference between climate-controlled and non-climate-controlled units?

Climate-controlled units maintain a constant temperature and humidity level, which is ideal for storing sensitive items like furniture, electronics, or documents. Non-climate-controlled units are a more affordable option for storing less sensitive items.


Can I rent a unit online?

Yes, in most cases you can reserve your unit online for your convenience. We offer a user-friendly online reservation system.

Moving In and Out:


What are your office hours?

Our office hours are Monday through Friday 7:30 am to 5:00 pm and Saturday 9:00 am to 4:00 pm. However, you can access your unit 24/7 with your secure access code (for facilities with 24/7 access).


Do you offer move-in specials?

Yes, we often have special promotions available. Check out our Promotions page for current offers.


Do you sell moving supplies?

We offer a variety of moving supplies for purchase on-site, including boxes, packing tape, mattress covers, and furniture dollies.

Security and Billing:


How secure is your facility?

We take security seriously. Our facilities are well-lit, fenced, and monitored by security cameras 24/7. Many of our facilities also have electronic keypad entry for added security.


What is the payment process?

We accept various payment methods, including cash, credit card, debit card, and online payments. We offer month-to-month leases, so you only pay for the time you need the unit.


Are there any hidden fees?

We believe in transparent pricing. There are no hidden fees associated with renting a unit.

General Questions:


Do you offer short-term rentals?

Yes, we offer month-to-month leases, so you can rent a unit for as short or as long as you need.


What items are not allowed to be stored in your units?

For safety reasons, there are some restrictions on what can be stored in our units. Please see our Storage Restrictions page for a complete list.


Still have questions?

Don't hesitate to contact us today. Our friendly staff is happy to answer any questions you may have and help you find the perfect storage solution for your needs. 

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